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DSR 550 Satellite Receiver
Download Installation Manual
To Be Used with Initial Production Units ONLY
Note: Screen content displayed in this manual will vary. This depicts a beta version of the firmware, and does not represent the final look and feel of the product.
22 October 2003
Proprietary Information
All information contained in this document is confidential and proprietary to Motorola, Inc. Broadband Communications Sector. No license, expressed or implied, under any patent, copyright or trade secret right is granted or implied by the conveyance of this document. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise without the prior written permission of Motorola, Inc. Broadband Communications Sector. (See Document Security Standard, 320190-000 for details.)
MOTOROLA, the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners.
Copyright © 2000-2003 Motorola, Inc. All rights reserved.
This Motorola document is intended to assist an installer on installation, download, and activation process for the DSR550 satellite receiver set-top box (STB).
Record STB | Please record the STB unit address (UA) located on the | |||
unit address | label on the rear panel of the STB. It is in the format: | |||
000-XXXXX-XXXXX-XXX. | This | is required | for | |
authorization later in the process. | ||||
9 | U/A: 000 - __________ - __________ - ______ | |||
Initial | Outdoor electronics are installed and peaked at the Rainbow | |||
Assumptions | 1 satellite. Antenna and diplexor are | properly wired | to | |
STB. | ||||
STB is wired to television via RCA or remod outputs for | ||||
installation process only. | ||||
HD Component connections should be wired for Final | ||||
Configuration. | ||||
Plug in STB | The STB will require less than 1 minute to fully power up. | |||
When the power up is completed, a Setup Options screen | ||||
will appear. |
Verify | Open up the smartcard front panel on the STB to verify that |
Smartcard | the smartcard is in place. If no smartcard is present, please |
notify Installs, Inc. of missing smartcard. A missing | |
smartcard will prevent video from being viewed. | |
Tune | From the Setup Options screen menu, use the remote |
Satellite | control unit (RCU) to select option 4. Direct Tune to 255. |
Verify DCII | Wait about 1 minute. A green satellite dish icon will appear |
Signal | on the STB front panel display. This indicates that you |
have acquired the correct Rainbow 1 signal are ready to | |
receive authorization. If the icon remains red, it indicates a | |
problem with antenna dish pointing angle, or the wiring | |
between the antenna electronics and the STB. | |
If the green satellite dish icon does not appear, you can |
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verify that your signal strength is at an acceptable level by pressing option 2. Installer Setup, then option 1. Tune Satellite Signal.
The Signal Level Number should be about 30. The signal strength meter bar should be green as well. Press the back key on the RCU to get back to the Setup Options screen.
View Status | The STB is now ready to be authorized. Please pull up the |
Screen | following screen to monitor the authorization process. |
Note: If you have already received trips on a prior | |
installation, the receiver may go directly to cycling the | |
‘Light Pipes’ in the Download Operation step. If so, go to | |
the Download Operation step. | |
Select Option 2. Installer Setup. | |
Selection Option 2. Reportback. | |
The following menu will appear. The Trip Count field | |
should be zero (0). After authorization (see step below), | |
this field will increment indicating successful authorization. |
Getting | Call the VoOm Call Center: (866) 522-8666 and tell the |
Activated | ICOMs operator that you wish to have a Cablevision VoOm |
unit activated. Provide the VoOm account number from | |
your workorder. The VoOm account number is the only | |
information you should provide to the VoOm CSR to look | |
up the customer. Ask them to authorize and have a | |
“refresh” (instant trip) sent to the unit. Provide the | |
serial number to the operator, and request that they send | |
multiple trips. Keep the operator on the phone until the | |
next step is completed. | |
After a few seconds, the Trip Count field will increment, | |
the TV screen will go black, and the STB front panel amber | |
“light pipes” will begin to cycle/flash. | |
If the Trip Counter field does not increment, and the TV | |
does not go black, the STB has not received the | |
authorization messages. Verify the correct unit address has | |
been recorded by looking at the rear panel label again. | |
Verify that the operator has used that exact U/A when | |
creating and authorizing the unit. Ask the operator if they | |
have authorized the unit with the correct tiers and channel | |
map. |
Download | After the front panel amber “light pipes” have been blinking |
Operation | for about 1 minute, pull the plug and power cycle the STB. |
The “Download In Progress” screen will automatically | |
appear on the channel ¾ or the Composite Input on the TV. | |
The download screen is not visible on the Component Input | |
on the TV. The row that starts with DL: shows how far | |
along the download is. The last number in that row will | |
count down to zero (0) as the download files are received. | |
The download should take less than 20 minutes to complete. | |
There is a timer in the top right corner that should continue | |
to move. If the timer stops, wait a few minutes. If the timer | |
does not start to move again, call for assistance. | |
After the download is complete, the TV screen will go | |
black, and the STB front panel amber “light pipes” will | |
begin to cycle/flash. | |
Wait about 2 minutes for this operation to complete. | |
Note: Download files are delivered over the satellite in a | |
carousel manner. If the STB misses a file due to bad | |
weather, poor dish alignment, or some other anomaly, the | |
unit will have to wait until another pass of that file is | |
delivered over the satellite. | |
VoOm! | After 2 minutes, the unit should automatically reboot, and |
you should be watching TV! If after 3 minutes, the “light | |
pipes” are still flashing, pull the plug to reboot the STB. |
Congratulations, download and initial activation is complete! The STB video outputs may now be connected to any of the standard definition or high definition TV or home theatre video components in the homeowners system. The video mode button may have to be pressed to match the output mode of the viewing device. Once this is set, it should not have to be set again. The lightbars (from top to bottom) indicate the following video modes: 1080i, 720p,480p, 480i).
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